Last Updated: October 2, 2026
Repair Axis Systems LLC ("we", "us") provides Repair Axis System, production board software for collision repair shops. This policy explains what we collect, why, and what you can ask us to do with it.
The short version: We collect what is needed to run your account and your shop's board. We do not sell your data, we do not run advertising trackers, and we never see your card number. Our public pages use privacy-friendly, cookie-free visitor counts; the app itself does not. You can ask us to export or delete your data at any time.
Account information. When you register we collect your shop name, email address, username, and phone number if you provide one. Passwords are stored only as salted hashes, never in readable form. We also record how you found us: your optional answer to "How did you hear about us?", the website that first linked you to us (address only, without search terms), and any campaign tags in that link. We use this only to understand which channels bring shops to us.
Shop content you enter. Repair orders and everything attached to them: RO numbers, vehicle details, promise dates, hours and dollar amounts, insurance carrier and adjuster, workflow stage, and the notes your team writes. This content often includes personal information about your customers, such as their name and phone number. You decide what goes in.
Staff accounts. If you add team logins, we store each person's name, email and password hash.
Billing information. Payments are processed by Stripe. We never receive or store your full card number. We keep your Stripe customer and subscription identifiers, your subscription status, and your renewal date.
Technical records. Our servers and error monitoring keep standard logs such as IP address, browser type, timestamps and the page or interface being used. These exist for security, troubleshooting and abuse prevention.
Website visit statistics. Our public pages (home, sign-up and login, pricing, and policy pages) use Cloudflare Web Analytics to count visits: the page viewed, the referring site, browser and device type, country, and page load speed. It sets no cookies, does not use local storage, does not build a profile of you or follow you across other websites, and is not loaded inside the application where your shop's data lives.
When your shop enters customer and vehicle details, you remain responsible for that information and for telling your customers how your shop handles it. We process it on your behalf, only to provide the service to you. We do not contact your customers, and we do not use their information for any purpose of our own.
We share information only with the providers needed to run the service:
Each handles data under its own security and privacy commitments. We may also disclose information if required by law, or to protect the safety, rights or property of our users or ourselves.
We do not set cookies, and we run no advertising trackers. The cookie-free visit statistics described in section 1 run on our public pages only. If the sign-up form shows Cloudflare's bot check, Cloudflare may use data it needs for that check under its own privacy policy. The application stores a few items in your browser's local storage so it can work: your login token, whether you are an owner or staff user, and interface preferences such as Lite Mode and whether the stage bar is collapsed. Our public pages also keep a note of how you first arrived (the referring website and any campaign tags in the link) so it can be attached to your account if you sign up; it is removed when you do. That data stays in your browser until then, is strictly necessary for the service, and is cleared when you log out or clear site data.
We keep your account data for as long as your account exists. If you cancel, your board remains available until the end of your paid period, and we retain the data for a reasonable wind-down window in case you return.
You may ask us to delete your account and its data at any time by emailing info@repairaxissystem.com from your account address. We will confirm and complete deletion within 30 days. Encrypted backups may hold residual copies for a short period afterward before they expire on their normal schedule. Records we are required to keep for tax, accounting or fraud prevention are retained as the law requires.
Wherever you are, you may ask us to:
Residents of California and other states with similar laws have the right to know what is collected, to request deletion, and not to be discriminated against for exercising those rights. Because we do not sell or share personal information for advertising, there is nothing to opt out of on that front. To make any request, email info@repairaxissystem.com.
Service email, such as receipts, payment failure notices and password resets, is part of your subscription and cannot be turned off while your account is active. Optional email, such as trial reminders and getting-started guidance, includes an unsubscribe link in every message, and you can opt out at any time without affecting your account.
All traffic runs over HTTPS. Passwords are hashed with bcrypt and are never readable by us or anyone else. Login sessions are stored as hashes and can be revoked. Access to shop data is checked on every request, so one shop cannot read another's board. No system is perfectly secure, but if a breach ever affects your data, we will notify affected accounts promptly.
Repair Axis System is business software for collision repair shops. It is not directed to children, and we do not knowingly collect information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
The service is operated in the United States, and data is stored and processed there. If you use it from outside the United States, you understand your information will be handled in the United States.
We may update this policy. Changes are posted here with a new "Last Updated" date, and material changes are communicated to active subscribers by email.
Repair Axis Systems LLC
Email: info@repairaxissystem.com
Response time: Within 2 business days