Refund Policy

Last Updated: February 16, 2026

At Repair Axis System, we want you to be completely satisfied with our collision repair management software. This Refund Policy outlines when and how refunds are processed.

1. 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their initial subscription purchase if:

• This is your first subscription to Repair Axis System
• You request the refund within 14 days of your first payment
• You have not previously received a refund from us

No questions asked – if the Service isn't right for you, we'll refund your payment in full.

2. Monthly Subscription Refunds

After the initial 14-day period:

• No prorated refunds: Monthly subscription fees are non-refundable once the billing cycle has begun
• Cancellation: You may cancel at any time and retain access until the end of your current billing period
• No refund for unused time: If you cancel mid-cycle, you will not receive a refund for the remaining days

3. Exceptions – When We May Issue Refunds

We may consider refund requests outside the 14-day guarantee in these circumstances:

• Service outage: Extended unplanned downtime exceeding 48 hours
• Billing errors: Duplicate charges or incorrect amounts
• Technical issues: Critical bugs that prevent use of core features and cannot be resolved
• Unauthorized charges: Fraudulent or unauthorized use of your payment method

Each request is reviewed on a case-by-case basis at our discretion.

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Date of the charge
• Reason for the refund request
• Any relevant screenshots or documentation

Contact: info@repairaxissystem.com

We aim to respond to all refund requests within 2 business days.

5. Refund Processing

Once a refund is approved:

• Processing time: Refunds are processed within 5-10 business days
• Payment method: Refunds are returned to the original payment method
• Bank processing: Additional time may be required by your bank or credit card company
• Confirmation: You will receive an email confirmation when the refund is processed

6. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees or onboarding services (if applicable)
• Custom development or integration work
• Third-party services or add-ons
• Accounts terminated for Terms of Service violations

7. Free Trial Users

If you are using a free trial:

• No payment is collected during the trial period
• You will not be charged if you cancel before the trial ends
• The 14-day money-back guarantee begins from your first paid subscription

8. Cancellation vs. Refund

Please note the difference:

• Cancellation: Stops future billing; you keep access until the end of your paid period
• Refund: Returns money for a charge; may result in immediate loss of access

To cancel your subscription without requesting a refund, visit your account settings or contact us.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks incur fees and may result in account suspension. We're committed to resolving issues fairly and quickly.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated to active subscribers.

11. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Email: info@repairaxissystem.com

Response Time: Within 2 business days